Steering Through Uncertainty Lyfts Journey Towards Cultural Alignment in a Shifting Workplace Landscape A Jennifer A Chatman Dave Rochlin Sameer Srivastava

Steering Through Uncertainty Lyfts Journey Towards Cultural Alignment in a Shifting Workplace Landscape A Jennifer A Chatman Dave Rochlin Sameer Srivastava

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Lyfts journey toward cultural alignment in a shifting workplace landscape is a story of transformation, change, and resilience. Throughout its early days as a startup and now in its tech IPO, Lyft has been navigating an evolving, ever-changing workplace landscape, with growing awareness of and expectations around diversity, equity, and inclusion. In 2019, the company introduced a program, called [insert name of program], designed to promote these values in its teams. To create this program, Lyft engaged

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Lyft’s corporate culture is driven by a customer-centric approach that values innovation, data-driven decision making, and the belief that everyone deserves access to high-quality rides at any time. From its founding, Lyft’s organizational structure has been built around a centralized “Leadership” structure, with a few high-level leaders overseeing multiple teams. These leaders have developed a culture around “The Lyft Way,” which prioritizes collaboration, transparency, accountability, and the emp

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“My friend Jen had a good idea when she said we should go to China. She spent a month there studying Mandarin, and then she went back to New York.” That might seem like the kind of thing you might say to a friend. But it also could be a powerful insight about a particular business or culture. And when I heard the story, I could hardly help but see the “business-as-usual” narrative that many executives believe about cultural change—that “we know China,” “we know India,” “we know Latin America.” But in the real

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This morning I got off my train at the Port Authority Bus Terminal in New York. I could see the bustling terminal, the throngs of people hurrying on, many of them wearing Lyft shirts. It was hard to tell whether I was headed to the airport or the city. a knockout post As I approached the baggage claim, the rush of people and the hustle of baggage handlers were a mix that I had never experienced before. I knew at least 13 different languages spoken by people who were handling my bags.

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Lyfts journey towards cultural alignment in a shifting workplace landscape As a modern tech company, Lyft is in the unique position of being able to blend a social purpose with its core business model of a ride hailing service. Lyft has a unique culture that is centered around a shared commitment to putting people before profits. Lyfts vision is to create a community of caring through service and innovation. This vision is based on its core values of safety, trust, excellence, and respect. In the early days of Ly

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As a Lyft driver, I have witnessed the company’s culture shift from a competitive startup to a diverse, inclusive company that has embraced diversity and inclusion (D&I). In a recent companywide meeting, I was told that our company values “uncomfortable conversations” to bring about change and facilitate cultural alignment in the workplace. When I first read these words, I was skeptical, but as I thought about the benefits and potential outcomes, I decided to go along with it. This shift towards cultural alignment has been a