Otis Elevator Accelerating Business Transformation with IT F Warren McFarlan Brian J Delacey 2004
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The best examples I know of a top-down, culture-wide IT transformation that was successful are Otis Elevator’s “Accelerating Transformation” initiative in the 1990s. It was the first major enterprise application transformation, and the first enterprise-wide effort ever undertaken in the elevator industry. And it set a standard for other elevator companies that followed in the next few years. It’s difficult to explain the “transformation” theme in the elevator industry, because it is an industry with very few tang
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Otis Elevator Accelerating Business Transformation with IT: F Warren McFarlan Brian J Delacey 2004 Otis Elevator (NYSE:OTIS) is a global leader in elevator and escalator construction, maintenance, and services. In 2004, I sat with two executives of Otis, Brian Delacey, then President of Marketing and Sales, and Warren McFarlan, then Vice President of Operations and Production, during an annual meeting. I took a pen to
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The Case Study Analysis IT is an essential part of the operations and management of the company and it is becoming an integral part in driving the business to greater heights of success. In this case, an established elevator manufacturing company that had been facing difficulties, was set on the path of business transformation, where IT would play a significant role in enhancing their products, processes, and operational efficiencies. In the year 2000, the company embarked on the transformation process, a multi-year roadmap that aimed to increase efficiency, increase
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“OTIS ELEVATOR ACCELERATING BUSINESS TRANSFORMATION WITH IT. A case study about Otis Elevator Company, an American multinational manufacturer of elevators, escalators, and other related products. In 1959 Otis introduced the first all-electric elevator. Since then, Otis has focused on accelerating the transformation of the business by investing in automation and technology innovation. The company has since developed a robust IT infrastructure to support its growth. Otis
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Otis Elevator, founded in 1851 by Charles Blake Otis, manufacturers and distributor of elevators for commercial buildings. Otis has been a leader in elevator innovation, having patented the first fully-mechanical elevator in 1884. Otis has expanded to provide total mobility solutions to transport workers and cargo safely and efficiently. In the 1960s, Otis transformed their business, embracing information technology for business transformation and innovation. Otis was the first major elev
Case Study Solution
IT (Information technology) was the single most significant driver of business transformation in the year 2004. The transformation was accelerated by one individual, a senior management team with great vision and leadership skills. He believed that the business transformation required a radical shift in the business strategy, an investment in innovation and a relentless focus on process improvement. The transformation was based on his belief that businesses can benefit significantly from innovations and the Internet. He initiated a systemic approach, starting with process and data, and later encompassing IT. why not look here The Otis
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“In 1995, in the middle of the global recession, Otis was trying to accelerate business transformation with IT. The challenges they faced were a complex mix of legacy IT and an increasing number of new IT initiatives. We worked with the executive team and our IT consultants to identify four core business areas where we could leverage new technology. The four areas were: 1. Automated Building Management 2. Remote Maintenance and Monitoring 3. Enhanced Safety and Security 4. Collaborative
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As the only industry veteran of my group to have completed the CEOs of the Elevator/Machinery and Fixture Industry Management (EMM) course, Otis Elevator’s management in the United States is now focused on developing an internal capability to help drive the business transformation that the company is committed to. My objective here is to share our progress, lessons learned, and vision. First, I will provide an overview of Otis Elevator’s current business strategy. This strategy is centered on our core strategy of providing safe