Elizabeth Bryant and the Kicktail Women of Southwest Airlines Sean Martin Bianca Kemp Gerry Yemen
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In 2013, Southwest Airlines appointed Elizabeth Bryant as its first Chief Customer Officer. She previously served as its Senior Vice President of Operations and Chief of Staff to the Board. Prior to that, Bryant served as senior vice president of strategic operations and chief operating officer for Southwest’s regional division. She is responsible for developing, delivering, and measuring customer experience across all Southwest Airlines operations including flight, hotel, and ground transportation. She also leads strategic initiatives to align technology, data, and data science. Bryant serves on South
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Southwest Airlines launched in 1967, the day my father was born. In those days, his company, Texan Airways, had been flying out of Dallas’s Hobby Airport since 1924. His company was based in an office on the second floor of what was then known as the Hobby Building (today’s main building, still there but in a different location), about five miles from our farm. I was eight. My father worked there with a small group of others. At the time, Southwest had 33 employees,
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One of my favorite experiences as a Southwest Airlines flight attendant was when the crew handed out trays to passengers. It was our duty to deliver the trays to each person’s seat. One of the trays had my name on it. I had asked a passenger to add their own, too, as a personal touch. When I first saw it, I could hardly believe it. The woman who’d written it had been the last one on our flight and had missed my name on the tray. The name of the woman who’d added her was
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I’ve always dreamed of going to the Southwest Airlines airport, and I got my chance on Saturday. This was my first time on the Kicktail Women of Southwest Airlines and it is one of the finest experiences I’ve ever had. Elizabeth Bryant, who’s a great asset to Southwest Airlines, was a flight attendant and a great friend to everyone. We went to the airport at 7:00 am for a special meeting that would help us to understand our company’s goals, future objectives and develop
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I have always been fascinated by successful women in the world. In particular, I was captivated by Elizabeth Bryant’s story. At only 32 years old, Elizabeth is the youngest CEO in the United States, having started Southwest Airlines in 1967, 4 years after its inception. She has proven to be a pioneer in the airline industry, and a trailblazer for women in leadership. In this short article, I’m going to share the story of the Kicktail Women, a group of
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1. In 2015, Southwest Airlines introduced their first flight on Southwest’s new route to Kicktail, a small island off the coast of Guam, in the Pacific. hbr case study solution The flights operate once a week on Tuesdays, departing from Chicago and arriving at Guam International Airport (GUM). On October 22, 2016, the airline announced a major expansion of the route to once a day, three times a week. published here 2. In a 160-word response, describe Elizabeth Bry