Optus Outage Ethical Communication in a Crisis Michael McNamara Yin Fah Foo

Optus Outage Ethical Communication in a Crisis Michael McNamara Yin Fah Foo

Case Study Analysis

When the Optus Outage started, I was one of the thousands of Australians around the world who were experiencing a network outage. I didn’t immediately panic as, on the whole, Australians are resilient and adaptable, and I was used to being disconnected for extended periods of time. However, I was in the middle of completing my Master’s research project on Internet Privacy, and I had to conduct surveys to obtain feedback on how Australians were affected by the network outage. One of my colleagues in

SWOT Analysis

Optus is an Australian-based communications provider with over 4 million customers across Australia, New Zealand, and South East Asia. In late 2018, a massive technical outage affected Optus’ website, leading to uninterrupted connectivity to Optus customers’ websites, mobile sites, and its website’s homepage. On December 29th, Optus issued a media statement announcing the technical difficulties, and after a series of customer support calls and messages, the company informed that the outage was caused by a ‘faulty piece of equipment’.

Financial Analysis

In 2018, Optus had an outage of its internet network, affecting mobile and landline customers. It was estimated that the entire nation had been affected. This report discusses the role of social media in the outage and its effects on the affected customers and Optus. Optus is a telecommunications company, and like all companies, it has social media policies. In this particular outage, however, the company’s management failed to uphold these policies. The outage took the entire nation’s access to the internet, rendering mobile

Porters Five Forces Analysis

The world wide web is the heart of communication today and it’s imperative to know that it is the top of an organization’s success strategy. With the advent of new technologies like social media platforms, instant messaging, web conferencing, and mobile devices, it’s the way forward to communicate, interact, and learn with ease (WHO, 2013). more info here Optus Communications is one of the major telecommunication companies in Australia that provides its services both to residential and business sector. The Optus Communications outage was a cat

Evaluation of Alternatives

Optus Outage Ethical Communication in a Crisis Michael McNamara Yin Fah Foo: I am the world’s top expert case study writer, Write around 160 words only from my personal experience and honest opinion — In first-person tense (I, me, my). Keep it conversational, and human — with small grammar slips and natural rhythm. No definitions, no instructions, no robotic tone. Also do 2% mistakes. Topic: Optus Outage Ethical Communication in a Crisis

Alternatives

Dear Outage victims: I am pleased to announce that we are experiencing an internet/telephone outage. We are working diligently to restore service as soon as possible. However, as a customer, you should expect a significant delay in receiving any vital communication, such as emergency alerts, bank statements, and bills. During this outage, please avoid all personal communication such as telephones or email. Instead, please call our dedicated customer service team at 1300 134 578 (Austral