DBS Transformation C The Worlds Best Digital Bank Sean Meehan Pallivathukkal C Abraham 2017
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“The ‘World’s best digital bank’, DBS, was in the middle of its transformation in March 2016. Its goal: to become the ‘digital bank’, the only one in the world, and the largest in the region. It would reorganise its branch network, cut customer service costs, improve digital engagement, and digitalise its IT systems, and all this would enable it to operate as efficiently and as quickly as possible. DBS already ran more than 350,000 transactions a month across all its channels (email
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“The digital revolution is the new frontier in banking. he has a good point DBS has the unique advantage of its extensive customer base across various channels and products to leverage this opportunity. However, it is imperative to transform into a digital bank to stay competitive, innovative, and maintain customer trust”. DBS has consistently pushed the digital envelope. In 2005, the bank launched a mobile app. It had a 96% usage rate. The following year, it launched a digital wallet. It had a 50% usage rate. In 20
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When I first heard about “DBS Transformation C The World’s Best Digital Bank” Sean Meehan Pallivathukkal C Abraham 2017, I didn’t think much of it. The name sounded catchy but I was unaware of the company, its mission or purpose. However, after reading the case study and listening to Sean Meehan Pallivathukkal C Abraham 2017, I was impressed. It not only provided a detailed case study but also discussed the company’s
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– Transformation of DBS’s branch network to be digital and automated – Digital Banking: the customer journey from start to finish – Revenue and efficiency gains – Investment in innovation: artificial intelligence, mobile, payments, and more As a result, DBS gained a leading digital position. Customer footprint across Asia Pacific has increased 24% year-over-year in 2016. – By year-end 2016, DBS achieved 60% of its total transactions by digital
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I am excited to have recently reviewed Sean Meehan’s “DBS Transformation C: The World’s Best Digital Bank”. This is a thoughtful and insightful piece of work, and a must-read for anyone interested in digital banking. Meehan’s research and analysis reveal a company that is serious about digital innovation, but more importantly, has the business acumen to put it into practice. In a nutshell, this company has a vision for the future, a path to get there, and the execution of a plan to get
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DBS’ Transformation C: “The World’s Best Digital Bank” is a great achievement in digital banking. It is a truly innovative bank that takes many lessons from my experience at HSBC. HSBC’s “Fearless Innovation” mindset, focused on digital customer experience, has paid off tremendously. DBS has brought in its innovative banking digital offerings and is growing very rapidly in all continents. A well-designed digital interface makes it easy for customers to transact, but it also gives them complete
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The Worlds Best Digital Bank: Sean Meehan, Pallivathukkal, Abraham. Topic: How has the bank’s digital transformation benefitted customers, as well as its other stakeholders? Section: Analyze A Properly Organized Case Study 1. Summary of main points. I will only use quotes, and no long sentences. The Worlds Best Digital Bank’s customer experience has been greatly enhanced through their digital transformation. Customers can easily transact their businesses online, and receive prompt and helpful
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Amidst the ongoing economic slowdown, digital banking has emerged as the next best innovation in the financial sector. visit this site right here The world’s top 10 banks, including Barclays, HSBC, Citibank, and Deutsche Bank have witnessed a decline in their revenues by 2.5% in 2017 on the back of slower credit card and investment banking, as per a report. Digital banking, however, is emerging as the ultimate trend, where the banking and payments industry is experien