Psychology of Waiting Lines David H Maister 1984
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Waiting lines can either bring relief or torment. In our time, we’ve become habituated to wait-lines, and when we have no other choice, we start to despair. The concept of waiting lines can’t be overstated. It refers to various kinds of queues where people are waiting. One might start with the waiting lane at the airport, as long as two hours, to pick a destination, or waiting in line in a store to pay for an item. In a busy airport, the airlines are usually the first to
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Awaiting line in a store, bank or line waiting for an exam, a meeting, to purchase, to wait in line is a social process. At times of waiting lines people form a group, get acquainted with others and establish shared social status. Awaiting lines are an example of social learning. They have psychological implications. There is a psychological mechanism involved in the formation of a group in the waiting line. I will now explain and show that it can be used for the purpose of a psychological experiment. The waiting line consists of persons waiting for
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Psychology of Waiting Lines: David H Maister In today’s fast-paced world, we find ourselves always in the “ready, waiting, go” mode. At such times, nothing seems to work. It is a state called ‘The Waiting Mind’. For example, whenever we face a long queue, we start imagining what happened to us before that queue was created; we start thinking that the line was really moving too quickly (so it’s not really a long line). The feeling of waiting for a long time (“
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Waiting lines for long periods or long time is a very painful experience for people. The long period of waiting is the main reason for suffering. Every one feels that they are trapped and have no way out. It has become the common place for people to be stuck in a long queue. The reasons are various. In some cases, the problem is caused by human incompetence or human resources. In other cases, the problem is caused by a technical mishap. In still other cases, the problem arises due to the lack of proper planning.
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“Psychology of waiting lines has been observed in many forms such as queues, line up and the line of people waiting for products or services. Waiting lines in various forms and environments have psychological elements. In this study, waiting lines will be viewed as a group of individual who wait in line, the purpose of the study is to identify the psychological elements of waiting lines, the main purpose is to make an understanding on the psychological aspects of waiting lines, in order to find the solution of the problem of waiting lines, and to provide solutions for future management of waiting lines
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The Psychology of Waiting Lines by David H. Maister is a research article published in the Harvard Business Review in 1984. The article investigates the psychology of waiting lines, and explores the factors that drive the behavior of people waiting in line for services, goods, or products. websites Its findings are significant for organizations, as it helps businesses understand the attitudes and behavior of customers. According to Maister’s research, people wait in line for several reasons: the need for convenience, the need for security, the fear of losing Get More Info