Recommendations of Dells Customer Contact Center Operations In India Case Help

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Recommendations of Dells Customer Contact Center Operations In India Case Study Analysis

On the basis of above internal and external analysis of the company along with the assessment of different options, the company is recommended to consider alternative 3. As alternative 3 would enable the business to broaden in worldwide markets without any decrease in its local revenues and any deterioration of its market position. The company might pursue alternative 1 which would enable the company to focus on prospective international markets rather than the local markets but as the company is extremely reliant on the regional markets with 90% of its shops in the US, there fore pursuing option 1 would result in the significant decline in company's revenue.

Aletrnative-1: Expanding International Brick and Recommendations of Dells Customer Contact Center Operations In India Case Help Stores

Growth towards international markets through opening brand-new stores in other Europe and Asian countries with closing domestic stores is although a great option for increasing the worldwide existence of the business. Nevertheless, the closing of domestic stores might highly affect the earnings of the firm as above 90% of its stores are located domestically and closing those shops would eventually reduce the incomes of the company. The company has a long term market position in United States which can not be created quickly in the brand-new markets. The choice would assist the company to expand in global markets in addition to the removal of concerns raised in its regional markets related to its diversity. The advantages and disadvantages for Alternative 1 are noted below;

Pros:

• Exploration of new worldwide markets.
• Increase in income from worldwide markets.
• Removal of problems connected to variety.
• Profits diversification.
• Step towards being a strong international brand.

Cons:

• Loss of substantial revenues from the regional markets.
• Boost in competition.
• Differences in cultures could resulted in a failure of the brand specifically in Asian countries.
• Low profits at initial levels.
• Boost in marketing expenses to gain market share.

Alternative-2: Introduction of Click and Recommendations of Dells Customer Contact Center Operations In India Case Solution Stores

Alternative 2 consists of the intro of online market locations through creating a correct business's site. With the increased patterns towards online shopping, the online stores like Amazon, Alibaba etc. might present a serious danger to the marketplace share of business. Additionally, the rivals are moving towards click and Recommendations of Dells Customer Contact Center Operations In India Case Solution stores with Gap introducing Piperline. This shift towards online markets might minimize the earnings for business. In this scenario the business could consider introducing Click and Recommendations of Dells Customer Contact Center Operations In India Case Analysis shops. These stores with a low requirement of funds to settle would allow the company to reach worldwide markets, without ending its domestic shops. The benefits and drawbacks of alternative 2 are given as follows;

Pros:

• Low financial investment
• Decreasing competitors threat
• Access to the world markets
• Enlarging consumer base
• Easy to handle
• Big Earnings
• Low Operating Expense
• Easy brand-new market entrance

Cons:

• Risk to the marketplace position
• Elimination of brand Individuality
• Elimination of the great shop experience.
• Threat of decrease in elite sales.

Alternative-3: Expansion towards International Markets Without closing Domestic Stores

Another alternative that the company might think about, is to broaden towards the global markets without closing its domestic shops that contributes to the huge part of incomes of the company. The advantages and disadvantages connected to Alternative 3 are offered below;

Pros:

• Decreasing competition hazard
• Access to the world markets
• Expanding customer base
• Big Profits
• Expedition of new worldwide markets.
• Boost in income from worldwide markets.
• Earnings diversity.
• Action towards being a strong international brand name.

Cons:

• Continuation of issues connected to diversity.
• Distinctions in cultures could resulted in a failure of the brand particularly in Asian countries.
• Low earnings at preliminary levels.
• Increase in marketing expenses to gain market share.



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